Returns & Exchanges

At Onix Pickleball, we are committed to your performance on the court and offer a 30-day return policy for items in new, unused condition with original packaging. If your gear doesn't meet your expectations, we provide a streamlined process to ensure you get back to the game as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the authorization process.

• 2.
  Prepare the Package

  Securely pack your unused gear in its original box, ensuring all tags and protective covers are intact to qualify for a full refund.

• 3.
  Ship Your Gear

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.